Refund policy

Return & Refund Policy

Last updated: July 12, 2026

At The Sweet Route, every item is made to order especially for you. Because of this, we ask that you carefully review your order before completing your purchase.

Returns & Exchanges

Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges for:

Incorrect size ordered
Change of mind or buyer’s remorse
Color preference
Accidental orders

Please refer to our sizing charts before placing your order. If you have questions before ordering, we’re happy to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Email us at hello@thesweetroute.com and include:

Your order number
A description of the issue
Clear photos of the item and packaging

We’ll review your claim and, if approved, provide a replacement or refund at no additional cost.

Lost Packages

If your package appears lost in transit, please contact us at hello@thesweetroute.com. We’ll work with the shipping carrier to investigate and determine the best resolution.

Order Changes & Cancellations

Because orders enter production quickly, cancellations or changes can only be made within 2 hours of placing your order. After production begins, orders cannot be canceled or modified.

Refunds

If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.