Refund policy

Return & Refund Policy

Last updated: September 3, 2026

At The Sweet Route, we offer a combination of made-to-order products and boutique apparel fulfilled through multiple trusted partners. Because return eligibility varies depending on the type of item purchased, please carefully review the policy below before completing your purchase.

Boutique Apparel Returns

Eligible boutique apparel may be returned when the following requirements are met:

  • A return request must be submitted within 7 days of delivery.
  • Items must be unworn, unwashed, unused, and in original condition.
  • All original tags must remain attached.
  • Items must be returned in their original product packaging with the SKU label when applicable.
  • Approved returns must be shipped back promptly according to the return instructions provided by The Sweet Route.
  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
  • Original shipping charges are non-refundable.

Please contact us before sending any return. Do not mail merchandise back to the address shown on your package unless specifically instructed to do so, as our products are fulfilled from multiple locations.

Boutique Items That Are Final Sale

For hygiene and product-safety reasons, certain boutique products are not eligible for return, including:

  • Bodysuits
  • Jewelry
  • Swimwear
  • Intimates or lingerie
  • Beauty products
  • Face masks
  • Items marked Final Sale
  • Items purchased on final-sale promotions

Made-to-Order & Print-on-Demand Products

Many Sweet Route graphic tees, sweatshirts, blankets, school spirit items, and other designs are custom printed after your order is placed.

Because these products are made especially for you, we do not accept returns or exchanges for:

  • Incorrect size ordered
  • Change of mind or buyer’s remorse
  • Color preference
  • Accidental orders

Please refer to our sizing charts before placing your order. If you have questions before ordering, we’re happy to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

For made-to-order and print-on-demand merchandise, please contact us within 30 days of delivery.

Email us at hello@thesweetroute.com and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We’ll review your claim and, if approved, provide the appropriate replacement or refund at no additional cost.

For boutique merchandise, please contact us promptly after delivery so we can address the issue within the applicable supplier claim period.

Exchanges

The Sweet Route does not currently offer direct exchanges.

For eligible boutique merchandise, you may return the original item according to this policy and place a new order for the size, color, or style you prefer.

Because boutique inventory may sell quickly, we cannot guarantee that another size or color will still be available.

Made-to-order and print-on-demand products are not eligible for size or color exchanges.

Lost Packages

If your package appears lost in transit, please contact us at hello@thesweetroute.com. We’ll work with the shipping carrier and fulfillment partner to investigate and determine the best resolution.

Order Changes & Cancellations

Made-to-order products enter production quickly. Cancellations or changes to these orders can only be requested within 2 hours of placing your order.

Once production or fulfillment has begun, an order may not be able to be canceled or modified.

Boutique orders may also begin processing quickly, so changes or cancellations are not guaranteed once an order has been submitted.

Refunds

If a refund is approved, it will be issued to your original payment method.

Depending on your financial institution, it may take approximately 5–10 business days for the refund to appear in your account after it has been processed.

Original shipping charges and return shipping costs are non-refundable unless the return resulted from a damaged, defective, or incorrect item.

Sale Items

Made-to-order products purchased on sale or with promotional discounts are final sale unless they arrive damaged, defective, or incorrect.

Boutique items marked Final Sale are not eligible for return.

Other discounted boutique merchandise may remain eligible for return unless otherwise stated on the product page or promotion.

How to Request a Return

Before returning any merchandise, please contact:

hello@thesweetroute.com

Include your order number and the item you would like to return.

Please do not send merchandise to the address printed on your shipping package without receiving return instructions from The Sweet Route first.

Unauthorized returns or items sent to an incorrect fulfillment location may not be eligible for a refund.

Contact Us

The Sweet Route
7102 Alcove Ave. #706
Wolfforth, TX 79382
United States

Email: hello@thesweetroute.com
Website: thesweetroute.com
Phone: 1-806-853-7855